Dutch Speaking Customer Service Agent

6 hours ago


Athens, Greece SpotOn Connections Full time
Responsibilities:
- Handle all the incoming questions and requests via telephone, e-mail and /or chat
- Providing assistants related to sales matters
- Clarifying invoicing and payments (incl. dropping procedure of customers, payments plan, deferred payments and when to cancel costs
- Advising client of Tariff changes (incl. proposing a product change or a discount)
- Increase client's satisfaction while building and maintaining good and long-term customer relationships

Requirements:
- Secondary school level of qualification
- Previous proven customer service experience
- Dutch - native level (oral and written)
- English - working level
- Experience with CRM systems a plus
- MS Office skills
- Willingness to learn
- Customer oriented
- Strong communication skills
- Able to work autonomously
- Not afraid to take decisions
- Team player with good logical and analytical thinking
Employment Type: Full-Time
Salary: $ €21,000.00 Per Year

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