Spanish Speaking Customer Support for Home Entertainment Systems Department
5 days ago
Patrique Mercier Recruitment FR is excited to connect skilled professionals with fulfilling job opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Home Entertainment Systems Department. This role is ideal for individuals who have a passion for technology and customer service, and who enjoy helping Spanish-speaking customers enhance their home entertainment experiences.
Responsibilities- Provide exceptional customer support to Spanish-speaking clients regarding home entertainment systems through phone, email, and chat.
- Assist customers with inquiries related to product features, setup instructions, troubleshooting, and warranties.
- Effectively resolve customer issues and complaints to ensure optimal satisfaction with their purchases.
- Document customer interactions accurately and follow up on outstanding issues in a timely manner.
- Collaborate with technical teams to troubleshoot and resolve complex technical issues.
- Stay informed about the latest home entertainment products and trends to provide knowledgeable assistance.
- Gather customer feedback to contribute to the continual improvement of products and services.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service, preferably in the technology or home entertainment industry.
- Strong communication skills with a focus on providing excellent customer experiences.
- Ability to explain technical concepts clearly and effectively to customers.
- Detail-oriented and capable of managing multiple tasks efficiently.
- Proficient in using customer support software and standard office applications.
- Flexibility to work varied hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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