German Speaking Help Desk for Media Streaming Platforms, Athens, Greece

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as a German Speaking Help Desk Specialist for leading media streaming platforms in the vibrant city of Athens, Greece This role is perfect for individuals passionate about technology and committed to providing excellent customer service. As a Help Desk Specialist, you will assist German-speaking customers with a variety of inquiries related to media streaming services, ensuring a seamless user experience in a lively and supportive team environment.

Key Responsibilities
  • Provide exceptional help desk support to German-speaking customers via phone, email, and chat for media streaming platforms.
  • Troubleshoot technical issues, account inquiries, and service-related queries efficiently.
  • Walk customers through the features of the platform, enhancing their understanding and usage of the service.
  • Maintain accurate records of customer interactions and issues in the CRM system.
  • Work closely with other teams to escalate complex issues when necessary.
  • Participate in ongoing training programs to keep your skills sharp and updated with the latest streaming technologies.
  • Contribute to team goals by sharing insights and suggesting improvements to processes.

Requirements

  • Fluent in German and English, both written and spoken.
  • Strong customer service orientation with the ability to effectively assist users.
  • Demonstrated technical problem-solving skills to address customer needs.
  • Prior experience in customer support or help desk environments is advantageous.
  • Basic understanding of media streaming services and technologies is beneficial.
  • Ability to thrive in a fast-paced working environment with multiple priorities.
  • Positive, proactive attitude with a strong desire to learn and grow within the company.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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