Italian Speaking Customer Support for Music Streaming Platform Department
1 week ago
Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for an Italian Speaking Customer Support representative to join the Music Streaming Platform Department. This role involves assisting customers with various inquiries related to the platform and delivering exceptional service to enhance their user experience. If you are passionate about music and fluent in Italian, this is your chance to be part of an innovative team within a dynamic industry
Responsibilities- Provide outstanding customer support via phone, email, and chat in Italian.
- Assist customers with inquiries about streaming services, account issues, and payment-related questions.
- Resolve customer complaints effectively to ensure high levels of satisfaction.
- Educate users on platform features and help optimize their experience.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members to ensure the best possible customer experience.
Requirements
- Fluency in Italian (both spoken and written) is required.
- Strong communication and interpersonal skills.
- Previous experience in customer service or support roles is a plus.
- A passion for music and familiarity with streaming platforms is desirable.
- Excellent problem-solving abilities and a customer-focused mindset.
- Ability to work effectively in a team environment.
- Experience with customer service software is an advantage.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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