Greenspan Sports Customer Support Specialist
2 weeks ago
We are seeking a highly motivated and service-oriented Customer Service Representative to join our dynamic team. If you're passionate about helping others, thrive in energetic environments, and enjoy solving problems, this opportunity may be for you.
This role involves handling inquiries via various channels, assisting customers with account, payment, and technical concerns. Your mission is to ensure a smooth and positive experience for every client.
- Main Responsibilities:
- Deliver high-quality support through multiple channels (phone, chat, email, and social media)
- Guide users through account setup, login issues, payment concerns, and technical questions
- Serve as a dependable contact, especially for sports-related customer needs
- Respond to client feedback with empathy and professionalism
- Communicate clearly and effectively to foster trust and customer loyalty
- Adhere to company procedures and maintain quality service standards
- Share feedback and ideas to help improve customer satisfaction and support efficiency
Key Qualifications:
- Fluent in Dutch (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Greek Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Benefits:
- Competitive Salary: Attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
- Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
- Health and Life Insurance: Comprehensive coverage to support your well-being
- Remote Work: Enjoy the flexibility of working from home
- Relocation Package: Receive support if relocating to ensure a smooth transition
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