French Speaking Customer Support for Online Auction
4 days ago
Patrique Mercier Recruitment FR is excited to connect talented individuals with unique career opportunities. We are currently seeking a French Speaking Customer Support Representative for our Online Auction & Bidding Platform Department. This position is perfect for individuals who are enthusiastic about online marketplaces and who excel in providing exceptional customer service to French-speaking clients.
Responsibilities- Provide high-quality customer support to French-speaking users of the online auction and bidding platform via phone, email, and chat.
- Assist customers with account inquiries, bidding processes, product listings, and payment issues.
- Effectively resolve customer complaints and questions, ensuring a positive user experience.
- Document all customer interactions accurately, maintaining comprehensive records and follow-ups.
- Collaborate with internal teams to enhance the platform's functionality and user experience based on customer feedback.
- Stay updated on platform developments, usage policies, and industry trends to provide informed assistance.
- Gather and analyze user feedback to contribute to ongoing service improvements and platform enhancements.
Requirements
- Fluency in French and English, both written and spoken.
- Previous experience in customer service, preferably in e-commerce or online platform environments.
- Strong communication and engagement skills, with a focus on customer satisfaction.
- Detail-oriented with the ability to manage multiple tasks in a dynamic environment.
- Familiarity with customer support software and online auction systems is a plus.
- Analytical and problem-solving skills with a proactive approach to customer issues.
- Willingness to work flexible hours, including weekends, as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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