French Speaking Customer Support for Online Auction

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is excited to connect talented individuals with unique career opportunities. We are currently seeking a French Speaking Customer Support Representative for our Online Auction & Bidding Platform Department. This position is perfect for individuals who are enthusiastic about online marketplaces and who excel in providing exceptional customer service to French-speaking clients.

Responsibilities
  • Provide high-quality customer support to French-speaking users of the online auction and bidding platform via phone, email, and chat.
  • Assist customers with account inquiries, bidding processes, product listings, and payment issues.
  • Effectively resolve customer complaints and questions, ensuring a positive user experience.
  • Document all customer interactions accurately, maintaining comprehensive records and follow-ups.
  • Collaborate with internal teams to enhance the platform's functionality and user experience based on customer feedback.
  • Stay updated on platform developments, usage policies, and industry trends to provide informed assistance.
  • Gather and analyze user feedback to contribute to ongoing service improvements and platform enhancements.

Requirements

  • Fluency in French and English, both written and spoken.
  • Previous experience in customer service, preferably in e-commerce or online platform environments.
  • Strong communication and engagement skills, with a focus on customer satisfaction.
  • Detail-oriented with the ability to manage multiple tasks in a dynamic environment.
  • Familiarity with customer support software and online auction systems is a plus.
  • Analytical and problem-solving skills with a proactive approach to customer issues.
  • Willingness to work flexible hours, including weekends, as required.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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