German Speaking Customer Service Positions for Imperial Department
4 days ago
Patrique Mercier Recruitment FR is pleased to announce the opening of German Speaking Customer Service Positions within the Imperial Department. This is a wonderful opportunity for individuals who are committed to providing outstanding customer service in the tobacco and consumer goods industry. We are seeking passionate candidates fluent in German who are eager to support our customers.
Responsibilities- Provide excellent customer service to German-speaking clients through various communication methods, including phone, email, and chat, effectively addressing their inquiries and concerns.
- Assist customers with order processing, account management, and inquiries about products and services.
- Resolve customer complaints and issues efficiently to maintain high levels of satisfaction.
- Collaborate with internal teams to ensure smooth operations and seamless service delivery.
- Document customer interactions accurately and maintain comprehensive records to facilitate service improvements.
- Stay informed about company products and policies to provide accurate assistance and advice to customers.
- Proactively seek feedback from customers to identify areas for improvement and enhance service quality.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in a customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment focused on customer satisfaction.
- Familiarity with customer service software and proficiency in Microsoft Office is beneficial.
- Attention to detail and strong problem-solving abilities.
- A positive attitude and dedication to providing excellent service are essential.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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