Italian Speaking Roadside Assistance Coordinator

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is pleased to announce an opening for an Italian Speaking Roadside Assistance Coordinator to join our talented team in Athens. We are seeking a compassionate and proactive individual who is fluent in Italian to provide exceptional support to our clients requiring roadside assistance. In this critical role, you will ensure that our Italian-speaking customers receive timely and effective assistance, helping to create a positive experience during stressful situations.

Responsibilities
  • Handle and respond to roadside assistance requests from Italian-speaking clients through various communication channels.
  • Coordinate with local service providers to arrange quick and efficient assistance tailored to client needs.
  • Ensure continuous communication with clients throughout the assistance process, providing updates and reassurance.
  • Document all interactions and service requests accurately in our CRM system.
  • Maintain compliance with service level agreements while striving to achieve high customer satisfaction levels.
  • Collaborate with team members to identify opportunities for process enhancements and improve service delivery.
  • Address client inquiries and resolve related issues with professionalism and care.

Requirements

  • Fluency in Italian and English, with strong verbal and written communication skills.
  • Experience in customer service or coordinating roles, ideally in the automotive or roadside assistance sectors.
  • Excellent organizational skills with the ability to manage multiple tasks simultaneously.
  • Ability to maintain composure under pressure and provide effective solutions.
  • Strong customer service orientation and interpersonal skills.
  • Familiarity with CRM systems and relevant technical tools is a plus.
  • Flexibility to work varied hours, including weekends and evenings as required.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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