Italian Speaking Roadside Assistance Coordinator
4 days ago
Patrique Mercier Recruitment FR is pleased to announce an opening for an Italian Speaking Roadside Assistance Coordinator to join our talented team in Athens. We are seeking a compassionate and proactive individual who is fluent in Italian to provide exceptional support to our clients requiring roadside assistance. In this critical role, you will ensure that our Italian-speaking customers receive timely and effective assistance, helping to create a positive experience during stressful situations.
Responsibilities- Handle and respond to roadside assistance requests from Italian-speaking clients through various communication channels.
- Coordinate with local service providers to arrange quick and efficient assistance tailored to client needs.
- Ensure continuous communication with clients throughout the assistance process, providing updates and reassurance.
- Document all interactions and service requests accurately in our CRM system.
- Maintain compliance with service level agreements while striving to achieve high customer satisfaction levels.
- Collaborate with team members to identify opportunities for process enhancements and improve service delivery.
- Address client inquiries and resolve related issues with professionalism and care.
Requirements
- Fluency in Italian and English, with strong verbal and written communication skills.
- Experience in customer service or coordinating roles, ideally in the automotive or roadside assistance sectors.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- Ability to maintain composure under pressure and provide effective solutions.
- Strong customer service orientation and interpersonal skills.
- Familiarity with CRM systems and relevant technical tools is a plus.
- Flexibility to work varied hours, including weekends and evenings as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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