Czech Speaking Emergency Roadside Assistance

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment JP Full time

Join Patrique Mercier Recruitment JP as part of our Czech-speaking Emergency Roadside Assistance team in vibrant Athens, Greece In this pivotal role, you will provide essential support to customers experiencing roadside issues, ensuring a swift and effective response to their needs. Embrace the opportunity to work in a collaborative and dynamic environment while enjoying the rich culture of Greece. Your main responsibility will be to assist Czech-speaking clients in distress, delivering exceptional service and peace of mind during their time of need.

Responsibilities
  • Handle emergency calls from Czech-speaking customers with quick and professional responses.
  • Assess emergency situations and provide clear, supportive guidance while coordinating with service teams.
  • Ensure that clients feel supported and well-informed through the roadside assistance process.
  • Accurately document all customer interactions and service requests in the company's database.
  • Collaborate with local service providers to deliver timely assistance and solutions.
  • Engage in continuous training to improve your knowledge and skills in roadside assistance services.
  • Contribute to maintaining high levels of customer satisfaction through effective service delivery and feedback.

Requirements

  • Fluent in Czech and English, both written and spoken.
  • Strong customer service orientation with exceptional communication skills.
  • Ability to stay calm and efficient under pressure during emergency situations.
  • Previous experience in customer service or emergency assistance roles is an advantage.
  • Strong problem-solving skills with a proactive approach to support.
  • A commitment to excellence in customer care and service delivery.
  • Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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