Italian Customer Technical Advisor

5 days ago

Athens, Attica, Greece Cross Border Talents Full time

Cross Border Talents is looking for Italian Speakers to work in Athens, Greece. Are you interested in moving abroad?

Your Role as a Customer Technical Advisor:
  • Respond and record consumer inquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements

Requirements for the Customer Technical Advisor:
  • High School Diploma or Higher;
  • Native/Fluent Italian;
  • Good level of English, C1;
  • Writing speed: 20 words per minute;
  • Active Listening;
  • Good Problem Solving Skills;
  • Strong troubleshooting Skills.

Benefits

Cross Border Talent's Offer:
  • Renewable contract of 12 months;
  • Health Coverage and Private Health Care;
  • Attractive Salary with performance bonus;
  • Working hours: 40h per week = is 8 hours per day / 5 days a week;
  • Greek lessons.

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