French Customer Technical Advisor

5 days ago

Athens, Attica, Greece Cross Border Talents Full time
Your Role as a Customer Technical Advisor:
  • Respond and record consumer inquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements

Requirements for the Customer Technical Advisor:
  • High School Diploma or Higher
  • Native/Fluent French;
  • Good level of English, C1;
  • Writing speed: 20 words per minute
  • Active Listening
  • Good Problem Solving Skills
  • Strong troubleshooting skills

Benefits

Cross Border Talent's Offer:
  • Paid travel Expenses;
  • Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
  • Renewable contract of 12 months;
  • Health Coverage and Private Health Care;
  • Attractive Salary with performance bonus;
  • Working hours: 40h per week = is 8 hours per day / 5 days a week;
  • Greek lessons
  • Free Real Estate Agency Fee

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