Dutch Speaking Airline Customer Care Representative
5 days ago
Join the innovative team at Patrique Mercier Recruitment JP as a Dutch Speaking Airline Customer Care Representative in the vibrant city of Athens, Greece
This exciting role involves providing exceptional customer support to Dutch-speaking airline customers, ensuring their travel experiences are smooth and enjoyable. As part of a dynamic team, you will handle inquiries, resolve issues, and deliver information with professionalism and a friendly attitude. If you are passionate about travel and have a knack for customer service, this position could be the perfect fit for you
Responsibilities- Assist Dutch-speaking airline customers through phone, email, and chat, addressing inquiries and concerns promptly.
- Provide up-to-date information regarding flight schedules, bookings, and travel changes.
- Resolve customer issues with efficiency, ensuring a positive experience throughout their journey.
- Document interactions accurately in the customer relationship management (CRM) system.
- Collaborate with team members to enhance service delivery and customer satisfaction.
- Participate in training sessions to strengthen product knowledge and service skills.
- Continuously gather customer feedback to suggest improvements for service enhancement.
Requirements
- Fluent in Dutch and English, with excellent verbal and written communication skills.
- Strong customer service orientation with a commitment to professionalism.
- Experience in the travel or airline industry is a significant advantage.
- Ability to work in a fast-paced environment and adapt to changing customer needs.
- Proficient problem-solving abilities and attention to detail.
- A collaborative team player who can also work independently.
- Willingness to embrace Greek culture while living and working in Athens.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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