Spanish Speaking Customer Service for Online Retail Department
7 days ago
Patrique Mercier Recruitment PT is thrilled to announce a new opportunity for a Spanish Speaking Customer Service Representative for the Online Retail Department. In this role, you will be responsible for providing exceptional support to Spanish-speaking customers, helping them navigate their online shopping experience effectively. Your main focus will be on addressing inquiries, resolving issues, and ensuring that customers receive the highest level of service possible. If you are passionate about helping others and have strong communication skills in Spanish, we encourage you to apply and be part of our dynamic team.
Key Responsibilities- Assist Spanish-speaking customers with inquiries related to products, orders, and service issues, ensuring a positive shopping experience.
- Resolve customer complaints and provide solutions in a timely manner, with a focus on satisfaction.
- Document customer interactions accurately and maintain up-to-date records within the CRM system.
- Collaborate with various departments, including logistics and technical support, to address and resolve customer issues efficiently.
- Stay informed about product offerings and promotions to provide accurate information to customers.
- Engage proactively with customers, following up as necessary to ensure their needs are met.
- Participate in ongoing training and development opportunities to enhance your skills and product knowledge.
Requirements
- Fluency in Spanish and strong communication skills in English, both written and spoken.
- Previous experience in customer service or a related field, preferably in the online retail sector.
- Strong problem-solving and conflict resolution skills, with a focus on customer satisfaction.
- Excellent verbal and written communication skills to effectively engage with customers.
- Able to work effectively in a fast-paced, remote environment, managing multiple tasks simultaneously.
- Attention to detail and organizational skills for maintaining accurate customer records.
- A genuine enthusiasm for helping customers and a willingness to learn about new products and services.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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