Portuguese Speaking Customer Support for Car Leasing

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is committed to matching talented individuals with rewarding career opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for our Car Leasing & Financing Department. This role is designed for individuals who are enthusiastic about customer service and have an interest in the automotive leasing and financing industry.

Responsibilities
  • Provide excellent customer support to Portuguese-speaking clients regarding car leasing and financing options through phone, email, and chat.
  • Assist customers with inquiries related to leasing agreements, payment options, and financing terms.
  • Effectively handle customer complaints and resolve issues to ensure customer satisfaction.
  • Keep accurate records of customer interactions and follow up on outstanding inquiries promptly.
  • Collaborate with internal teams to address customer needs and enhance service delivery.
  • Educate customers on product offerings, policies, and the leasing process.
  • Gather customer feedback to inform service improvements and enhance the overall customer experience.

Requirements

  • Fluency in Portuguese and English, both written and spoken.
  • Previous experience in customer service, ideally within the automotive, finance, or leasing sector.
  • Strong communication skills with a focus on a customer-centric approach.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in CRM software and standard office applications.
  • Excellent problem-solving abilities and attention to detail.
  • Willingness to work flexible hours, including weekends and holidays when required.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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