Portuguese Speaking Customer Support for Car Leasing
5 days ago
Patrique Mercier Recruitment FR is committed to matching talented individuals with rewarding career opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for our Car Leasing & Financing Department. This role is designed for individuals who are enthusiastic about customer service and have an interest in the automotive leasing and financing industry.
Responsibilities- Provide excellent customer support to Portuguese-speaking clients regarding car leasing and financing options through phone, email, and chat.
- Assist customers with inquiries related to leasing agreements, payment options, and financing terms.
- Effectively handle customer complaints and resolve issues to ensure customer satisfaction.
- Keep accurate records of customer interactions and follow up on outstanding inquiries promptly.
- Collaborate with internal teams to address customer needs and enhance service delivery.
- Educate customers on product offerings, policies, and the leasing process.
- Gather customer feedback to inform service improvements and enhance the overall customer experience.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service, ideally within the automotive, finance, or leasing sector.
- Strong communication skills with a focus on a customer-centric approach.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in CRM software and standard office applications.
- Excellent problem-solving abilities and attention to detail.
- Willingness to work flexible hours, including weekends and holidays when required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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