Customer Success Associate

About us

Yodeck is a fast-growing, venture-backed Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck's affordable, easy-to-use, and feature-rich software has been engineered to bring powerful digital signage solutions to any and every business around the world. Yodeck was first introduced in 2016 and now powers over 170,000 screens across every type of business from restaurants and retail stores, to schools and conference halls. Truly amazing stuff and an equally amazing opportunity for that right candidate.

About the role

In the Customer Success Associate role, you will be contacting a number of our SMB customers to help them become more engaged by ensuring they are using our product in the best way that suits their needs. You will be joining our growing Customer Success team which is the corner stone of our business growth, by keeping high customer retention rates and ultimately, our customers as happy and satisfied as they can be

Responsibilities

• Help our SMB customers with smooth onboarding. You will make sure our customers get familiar with the Yodeck Platform and achieve their initial goals. Your goal on the other hand is to offer your help with a smile and guide them so they feel happy and confident.
• You will answer general usability, pricing and feature questions via email /tickets/online chat or scheduled calls.
• You will be the host of regularly scheduled webinars, where mostly new features will be presented and/or other relevant usability questions will be answered.
• You will be responsible for identifying and driving upsell and cross-sell opportunities and redirecting to Sales Development or Sales whenever necessary.
• You'll be responsible for collecting and relaying customer feedback for the product team and management.
• Keep proper track and record of all the customer-related activities by using our CRM tool.

Requirements

• You have an excellent command of both written and spoken English. Bonus points if you're a native speaker.
• Excellent communications skills. You're a clear, constructive and articulate communicator and have a passion for delighting customers. You have a growth mindset.
• Highly organized, self-motivated and results-oriented.
• Fast learner and always curious to absorb more knowledge in a fast-growing industry and a fast-paced environment.
• Understanding and love for tech products.
• Some previous experience in either account management, sales or customer success, preferably in a SaaS environment. You know what it's like to handle expectations, solve problems and build positive relationships with a diverse group of people.
• Flexible work schedule. Communicating with customers all over the world means scheduling calls in different time zones. If you enjoy the freedom to organize and adjust your work schedule by yourself, this is your chance

Benefits

• Competitive salary package
• Company-wide bonus scheme and a great Stock Option plan
• Individual training budget for professional development and continuous training
• Impressive benefits package, incl. office gym, nutritionist, meal vouchers and much more
• Private medical insurance plan
• Exciting & friendly surrounding
• International, fast-paced and flexible working environment
• Hybrid working
• Commuting expenses
• Equal opportunity and workplace diversity

As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people's contributions.