German Speaking CS for SaaS

5 days ago

Athens, Attica, Greece Patrique Mercier Recruitment Nordic Full time

Patrique Mercier Recruitment Nordic is excited to offer a fantastic opportunity for a German Speaking Customer Support Specialist in our SaaS & Cloud Computing Department. This role, located in Athens, Greece, involves providing exceptional support and guidance to our German-speaking clients regarding our Software as a Service (SaaS) and cloud computing products. You will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting optimal usage of our services. If you have a passion for technology and a commitment to excellent customer service, we would love to hear from you

Responsibilities
  • Deliver outstanding customer support to German-speaking clients through various channels, including phone, email, and chat.
  • Troubleshoot and resolve technical issues related to our SaaS and cloud computing products.
  • Guide customers in product usage and promote best practices to enhance their experience.
  • Accurately document customer interactions and maintain records in our support database.
  • Collaborate with internal teams to escalate and resolve complex issues effectively.
  • Keep informed of industry trends and product updates to provide customers with the latest information.

Requirements

  • Fluency in German (both spoken and written) is essential; English proficiency is a plus.
  • Prior experience in customer support or technical support roles is preferred, especially in SaaS or cloud computing.
  • Strong technical understanding of cloud computing or software services.
  • Excellent communication and problem-solving skills.
  • Ability to work well under pressure and maintain a positive attitude.
  • Detail-oriented with strong organizational and time management abilities.
  • Familiarity with customer support tools or CRM systems is an advantage.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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