Czech Speaking Customer Support for Home Security

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with rewarding career opportunities. We are currently seeking a Czech Speaking Customer Support Representative for the Home Security & Alarm Systems Department. This role is perfect for individuals who are passionate about customer service and interested in helping clients enhance their home security through tailored solutions.

Responsibilities
  • Provide outstanding customer support to Czech-speaking clients regarding home security and alarm systems via phone, email, and chat.
  • Assist customers with inquiries about product features, installation, troubleshooting, and service policies.
  • Resolve customer issues and complaints efficiently to ensure customer satisfaction.
  • Document customer interactions accurately and follow up on any outstanding issues.
  • Collaborate with technical teams to address complex customer queries and improve service delivery.
  • Keep customers informed about new products, upgrades, and safety measures applicable to their home security systems.
  • Gather customer feedback to support continuous improvement efforts within the department.

Requirements

  • Fluency in Czech and English, both written and spoken.
  • Experience in customer service, preferably in the security, technology, or home services sector.
  • Strong communication skills with a clear understanding of customer needs.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Proficient in using customer support software and standard office applications.
  • Excellent problem-solving skills and a dedication to providing high-quality service.
  • Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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