Czech Speaking Customer Support for Online Bookstore Department
5 days ago
Join Our Literary Adventure Patrique Mercier Recruitment ES is thrilled to announce an opening for a Czech Speaking Customer Support representative for our Online Bookstore Department If you are fluent in Czech and possess a love for literature and excellent customer service skills, this is the ideal opportunity for you
In this engaging role, you will assist Czech-speaking customers with their inquiries related to our diverse range of books and services. You'll be instrumental in ensuring that customers have a smooth and enjoyable shopping experience. Whether you are working from home or in a vibrant office, you'll be part of a dynamic team that values creativity and customer satisfaction. If you're ready to inspire readers and support their literary journeys, we want to hear from you
Your Responsibilities- Deliver exceptional customer support to Czech-speaking clients via various communication channels, including phone, email, and chat.
- Assist customers with inquiries regarding book availability, orders, and services, ensuring timely resolutions.
- Accurately document customer interactions in our CRM system.
- Collaborate with team members to achieve service level goals and enhance overall customer satisfaction.
- Engage in ongoing training to stay updated on product offerings and industry trends.
Requirements
- Fluency in Czech (written and spoken) is essential. Your nationality and native language should be clearly stated in your application.
- A genuine passion for literature and customer service.
- Previous experience in customer support is advantageous but not mandatory.
- Excellent communication and interpersonal skills.
- A proactive team player with a positive and enthusiastic attitude.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced environment, showcasing excellent organizational skills.
Benefits
· Private Health Insurance
· Training & Development
· Performance Bonus
· Extra Salaries Per Year Fully Paid Training
· Fully Paid Relocation Package ( flight, transfer and hotel )
· Free Greek Lessons, discounts and other perks
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