Team Leader

2 weeks ago

Athens, Greece KultureTalent - Global Talent Full time
Team Lead Turkish & English Speaker (Remote, Based in Bulgaria, Cyprus or Greece)

Are you a natural team builder who thrives in people-focused environments? Do you enjoy helping others grow and succeed while maintaining high performance? If so, this opportunity is for you.

Our client is looking for a Team Lead to manage a group of around 10 to 12 remote support agents. Youll act as the main point of contact for your team, guiding them through day-to-day challenges, offering coaching, and ensuring strong motivation and job satisfaction. You'll be responsible for helping them meet targets while fostering a healthy, productive work environment.

Key Responsibilities

  • Promote high morale and satisfaction within your team by resolving

    concerns and supporting personal growth.
  • Monitor and drive performance metrics (KPIs), offering regular feedback and coaching.

  • Provide training on tools, soft skills, and support channels.

  • Coordinate with Operations Managers for project-specific coaching and

    training initiatives.

  • Raise relevant issues affecting individuals or projects with management.

  • Collaborate with departments like Training, Quality Assurance, and HR to

    ensure team needs are met.
  • Conduct interviews and support onboarding for new team members, including introducing them to the company culture, tools, and expectations.
Technical Requirements

  • Stable internet: Minimum 10 Mbps upload/download, latency under 200ms.

  • At least 8 GB RAM.

  • Operating system: Windows 10 (64-bit) or newer.

  • Processor: Intel Core i5-8260U or comparable.

  • A smartphone capable of two-factor authentication:

    • Android 8.0+ or iOS 15.0+.

About You

  • Proficient in Turkish (C1 or higher) and English (B2+).

  • Located in Bulgaria, Cyprus, or Greece.

  • Minimum 1 year of experience leading a team in a customer support or contact center environment (ideally international).

  • Confident with contact center metrics and performance tracking.

  • Passionate about people leadership and skilled in delivering empathetic,

    motivating communication.

  • Comfortable adapting to change in a fast-paced setting.

  • Bonus if you have an interest in gaming or tech support.

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