Technical System Support Professional

22 hours ago

Athens, Attica, Greece beBeeSpecialist Full time €104,000 - €130,878
Job Overview

The role of an IT Support Specialist involves providing technical assistance and support to end-users within the organization. This position requires troubleshooting hardware, software, and network issues, ensuring timely resolution of IT-related problems, and maintaining system functionality.

Key Responsibilities:

  • Responsible for day-to-day first/second level user support (Help Desk) on both hardware and software issues
  • Support Group's Infrastructure Systems operation, including hardware, software, and telecommunication equipment
  • Install, configure, and maintain software, hardware, and system upgrades under the guidance of the IT Director/IT Manager
  • Set up user accounts, email addresses, and workstations/laptops in line with company needs
  • Monitor system performance, availability, and security, ensuring smooth and reliable operations
  • Troubleshoot and resolve technical issues, escalating when necessary
  • Apply and follow IT standards in compliance with V+O Group's policy, ISO 27001, and legislation requirements (e.g., GDPR)
  • Perform regular maintenance of IT hardware and coordinate with external providers for repairs or support when required
  • Maintain accurate and updated IT inventory records and reporting systems
  • Execute company's IT strategy with the co-ordination of the IT Director/IT Manager
Required Skills and Qualifications

Education & Experience:

  • University/College degree in Computer Science or other related field
  • At least two (2) years of working experience in a similar position
  • Excellent knowledge of the Greek and English languages
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus

Professional Skills:

  • Strong knowledge of operating systems (Windows, macOS, Linux)
  • Knowledge of Microsoft 365 Suite (Outlook, Teams, SharePoint, OneDrive)
  • Basic SharePoint development skills (e.g., SharePoint Designer, Power Automate, simple scripting)
  • Knowledge of Google Workspace (Gmail, Google Drive, Google Meet, Google Docs)
  • Basic understanding of network management (TCP/IP, DNS, DHCP)
  • Experience in installing, configuring, and maintaining hardware & software
  • Ability to troubleshoot technical issues and provide user support
  • Experience in troubleshooting hardware, software, and network issues
  • Familiarity with remote support tools (e.g., TeamViewer, Remote Desktop)
  • Experience managing users and permissions in Active Directory
  • Understanding of basic IT security principles (firewalls, antivirus, backups)
  • Proficient in handling requests and incident tracking through ticketing systems
  • Excellent communication and customer service skills
  • Adaptability and quick learning of new technologies

Benefits

We offer an exciting business framework for you to accelerate professionally as well as a competitive remuneration package and benefits both numerical and non-numerical.

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