Italian Speaker Customer Ambassador
1 day ago
Attractive to Italian speakers, we are seeking a Customer Experience Ambassador who will foster seamless connections and high-quality relationships with our clients. This crucial role requires excellent communication skills in both languages.
Key Responsibilities- Act as the primary point of contact for Italian-speaking customers, addressing inquiries and providing assistance via phone, email, and live chat.
- Efficiently manage customer requests and concerns, ensuring quick resolution while adhering to high service standards.
- Accurately document customer interactions and feedback in our system to support continuous service improvement.
- Collaborate with internal teams to gain insights into customer needs and contribute to developing solutions that enhance their overall experience.
- Stay knowledgeable about our products and industry trends to offer relevant advice and insights to clients.
- Engage in team meetings and training sessions, sharing ideas to promote a cooperative and productive environment.
- Support initiatives aimed at increasing customer engagement and maintaining high levels of satisfaction.
Essential Requirements
- Fluency in Italian and English, with excellent communication skills in both languages.
- Prior experience in customer service, customer experience, or similar roles is preferred.
- Strong organizational skills with the ability to handle multiple tasks effectively.
- Exceptional problem-solving skills and a customer-centric attitude.
- Familiarity with CRM systems and tools for remote collaboration.
- A self-motivated team player capable of working independently.
- A genuine passion for delivering outstanding customer service and enhancing customer satisfaction.
Benefits Package
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
As a member of our dynamic team, you will have the opportunity to grow professionally and personally, while contributing to the success of our organization.
Our company values teamwork, innovation, and customer satisfaction. We are committed to creating a work environment that is supportive, inclusive, and rewarding.
We look forward to hearing from talented individuals who share our vision and are passionate about delivering exceptional customer experiences.
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