Home Appliance Technical Support Specialist
2 days ago
We are seeking a highly skilled Italian speaking customer support representative to join our dynamic team in Greece. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has strong communication skills.
About the RoleThis role requires the successful candidate to provide top-notch support to Italian-speaking customers, troubleshooting issues and providing information on product features. The ideal candidate will have fluency in both Italian and English, written and spoken, with previous experience in customer support or a related field being advantageous.
Responsibilities- Provide exceptional customer support in Italian for home appliance inquiries
- Troubleshoot technical issues and address customer concerns
- Educate customers on product usage, maintenance, and features
- Document customer interactions accurately in the support system
- Work collaboratively with team members to enhance customer experience
- Assist in developing customer support resources and FAQs
- Fluency in Italian and English, both written and spoken
- Previous experience in customer support or a related field is advantageous
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Genuine interest in home appliances and consumer electronics
- Ability to work effectively in a team-oriented environment
- Proficient in using customer support tools and software
- Positive attitude and eagerness to learn
- Training & Development
- Performance Bonus
- Competitive Salary by Greek standards
- Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first weeks)
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