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French Speaking Customer Success Account Manager

2 months ago


Athens, Attica, Greece Eco Plus Solutions AB Full time
Job Title: French Speaking Customer Success Account Manager

We are seeking a highly motivated and customer-focused French Speaking Customer Success Account Manager to join our team in Athens, Greece. This role combines on-site work for two days a week with remote work for the remaining three days.

Key Responsibilities:
  • Account Management: Act as the primary point of contact for French-speaking clients, ensuring their ongoing satisfaction with our software products.
  • Upselling & Account Expansion: Identify and execute opportunities for upselling additional products or services to current clients.
  • Cold Calling & Sales Development: Conduct cold calls to prospective business clients within the French-speaking market, generating interest in our solutions.
  • Customer Success & Support: Provide dedicated support to clients, addressing their questions and concerns, and resolving any issues related to the software.
  • Performance Monitoring & Reporting: Maintain detailed records of client interactions, account statuses, and potential growth opportunities.
Requirements:
  • Native or fluent in French (C1 level or higher), with strong English communication skills.
  • A minimum of 1 year of B2B sales experience, with a proven track record in cold calling and upselling.
  • Excellent communication and interpersonal skills with a passion for delivering exceptional service.
  • Strong problem-solving skills, with the ability to address customer issues efficiently and effectively.
  • Ability to work independently, managing time and priorities in a hybrid work setup.
Benefits:
  • Competitive compensation package with performance-based incentives.
  • Full private health and life insurance coverage for you and your family.
  • Hybrid work model with two days working in our Athens office and three days working remotely.
  • Relocation package that includes flight tickets to Athens and temporary accommodation.