French Speaking Customer Support Associate
16 hours ago
We are seeking a highly skilled French-speaking Key Support Specialist to join our team in Barcelona, Spain. In this exciting role, you will be the primary point of contact for our French-speaking users, providing expert support and guidance through various communication channels.
About the Position:This is an excellent opportunity for a motivated and customer-focused individual to work with a dynamic team, delivering exceptional user experiences and driving business growth.
Responsibilities:- Provide top-notch support to French-speaking users via email, chat, and phone.
- Address inquiries related to account management, product functionality, and basic troubleshooting.
- Identify and escalate technical issues to the appropriate teams when necessary.
- Maintain accurate records of user interactions in the support system.
- Collaborate with internal teams to ensure continuous improvement in user experience.
- Fluent in French (native or near-native level) and proficient in English (spoken and written).
- Prior experience in a user support, customer service, or help desk role is a plus.
- Strong interpersonal and communication skills.
- Basic technical understanding and willingness to learn product details.
- Able to work both independently and in a team-oriented environment.
- Competitive salary and benefits package.
- Flexible work options: onsite in our Barcelona office or hybrid setup.
- Thorough onboarding and continuous training.
- A dynamic, international team culture.
In addition to a competitive salary and benefits package, we offer a dynamic, international team culture that values collaboration, innovation, and employee growth. Our team is dedicated to delivering exceptional user experiences and driving business success.
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