Fluent Catalan Imaging Support Specialist

1 day ago

Athens, Attica, Greece beBeeCatalan Full time
Fluent Catalan Customer Expert

TP in Greece collaborates with Canon, the leader in professional and consumer imaging equipment. We offer job opportunities for technology enthusiasts to provide customer support for printers, photocopiers, digital cameras & other imaging products to Catalan speaking customers.

We equip successful candidates with a complete training on our products, as well as guidance on providing troubleshooting and technical solutions.

Key Responsibilities:
  • Communicate with customers via phone, chat & email
  • Track and follow cases to ensure they are closed in an efficient and timely manner
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Work towards reaching targets as set out by client statement of work as well as internal targets
  • Answer customers' inquiries and troubleshoot or escalate technical issues that they face
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
  • Turn every customer into a happy customer
  • Exchange ideas and solutions with your colleagues
Requirements:
  • Strong written and verbal skills in Catalan
  • Good communication skills in English
  • Tech savviness
  • Solution driven out of the box thinking
  • An empathetic soul with the communication skills that match
  • A positive and adventurous attitude
  • A sponge that is willing to soak up all the knowledge and experience we offer
What We Offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process)
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity

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