Dedicated Customer Experience Professionals Wanted
2 days ago
Imperial Brands Customer Experts Job Description
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Job Summary:
">- Handle customer inquiries, provide support on technical issues, and offer advice about products via various communication channels.">
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Responsibilities:
">- Respond to customer calls, chats, social media, and email communications in a timely and professional manner.">
- Resolve customer complaints and provide excellent customer service by offering solutions or alternatives.">
- Collaborate with colleagues to share knowledge and best practices in customer service.">
- Stay up-to-date on new product information, marketing initiatives, and policy changes.">
- Guide customers through the purchasing process and ensure their needs are met.">
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Requirements:
">- High school diploma or equivalent required. Relevant experience may be considered in lieu of formal education.">
- Excellent verbal and written skills in Polish language.">
- Good English language skills for effective communication with customers and colleagues.">
- Computer literacy (MS Windows, internet applications, etc.) for efficient use of software and tools.">
- Positive mindset, pleasant personality, and willingness to train and learn new skills.">
- Accountability when handling sensitive information and ability to maintain confidentiality.">
- Previous working experience in customer-facing roles is an advantage.">
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We Offer:
">- Support for relocation to Greece, including flight tickets expenses, hotel accommodation, and house searching assistance.">
- Competitive monthly salary and additional benefits.">
- Opportunity to develop strong customer service skills and advance career.">
- Work for a multinational company that values diversity and offers equal opportunities.">
- State-of-the-art premises with great working environment and relaxing break areas.">
- Free online Greek language courses to enhance your skills.">
- A career path within a dynamic and growing organization.">
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Join Our Team:
">If you possess a passion for delivering exceptional customer experiences, we invite you to explore this exciting opportunity and become part of our vibrant customer service team.
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