Ecommerce Customer Support Specialist

2 days ago


Athens, Attica, Greece beBeePortuguese Full time
We are seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will play a critical role in delivering exceptional service to our clients and ensuring their satisfaction with our products and services.Job Description:

As a Customer Service Representative, you will be responsible for providing top-notch support to our customers via phone, email, and chat. This includes responding to customer inquiries, resolving issues, and escalating complex problems to internal teams when necessary.

Responsibilities:
  • Deliver outstanding customer support through various channels, including phone, email, and chat.
  • Assist customers with inquiries related to orders, product information, and policies.
  • Resolve customer complaints and issues in a timely and professional manner, ensuring high levels of customer satisfaction.
  • Process returns, exchanges, and modifications to orders accurately.
  • Collaborate with the logistics and fulfillment teams to provide updates and resolve shipping-related queries.
  • Maintain a thorough understanding of our products and services to provide accurate information.
  • Document all customer interactions and feedback for continuous service improvement.
Requirements:
  • Fluency in Portuguese and English, both written and spoken.
  • Experience in customer service, preferably in e-commerce or retail environments.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and the ability to work under pressure.
  • Familiarity with e-commerce platforms and customer service software.
  • Detail-oriented with strong organizational skills.
  • A passion for helping customers and delivering a positive shopping experience.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks


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