Ecommerce Customer Support Specialist
2 days ago
As a Customer Service Representative, you will be responsible for providing top-notch support to our customers via phone, email, and chat. This includes responding to customer inquiries, resolving issues, and escalating complex problems to internal teams when necessary.
Responsibilities:- Deliver outstanding customer support through various channels, including phone, email, and chat.
- Assist customers with inquiries related to orders, product information, and policies.
- Resolve customer complaints and issues in a timely and professional manner, ensuring high levels of customer satisfaction.
- Process returns, exchanges, and modifications to orders accurately.
- Collaborate with the logistics and fulfillment teams to provide updates and resolve shipping-related queries.
- Maintain a thorough understanding of our products and services to provide accurate information.
- Document all customer interactions and feedback for continuous service improvement.
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, preferably in e-commerce or retail environments.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to work under pressure.
- Familiarity with e-commerce platforms and customer service software.
- Detail-oriented with strong organizational skills.
- A passion for helping customers and delivering a positive shopping experience.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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