Ecommerce Customer Support Specialist

2 days ago

Athens, Attica, Greece beBeeCustomer Full time
Customer Service Representative - Online Shopping Platforms

We are seeking a highly skilled and customer-focused representative to provide exceptional support to our German-speaking clients in the online shopping platforms department.

As a key member of our team, you will be responsible for delivering outstanding customer service through various channels, including email, chat, and phone. You will assist customers with inquiries about products, order statuses, returns, and site navigation, while accurately documenting customer interactions in our CRM system.

To succeed in this role, you must possess strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment while managing multiple inquiries. Additionally, proficiency in CRM systems and basic computer applications is essential.

The ideal candidate will have fluency in German and English, with knowledge of additional languages being a plus. Experience in customer service, particularly in the e-commerce or online retail sector, is preferred. We offer a comprehensive benefits package, including private health insurance, training and development opportunities, performance bonuses, and fully paid relocation packages.

  • Responsibilities:
    • Provide exceptional customer service to German-speaking clients through various channels.
    • Assist customers with inquiries about products, order statuses, returns, and site navigation.
    • Accurately document customer interactions in the CRM system.
    • Collaborate with other departments to resolve customer issues promptly and effectively.
  • Requirements:
    • Fluency in German and English; knowledge of additional languages is a plus.
    • Experience in customer service, particularly in the e-commerce or online retail sector, is preferred.
    • Strong communication and interpersonal skills.
    • Proficient in CRM systems and basic computer applications.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Many Extras

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