Device Trade-In Specialist

13 hours ago

Athens, Attica, Greece beBeeSustainability Full time

Transforming the Mobile Industry

Imagine a future where every device sold leads to another one being traded in seamlessly. This is the kind of impact we strive for at our organization, driving innovation and sustainability.

Our team fosters an agile environment where creativity thrives, pushing the boundaries of what's possible with mobile devices. We develop cutting-edge software and hardware that redefines the way customers and businesses think about device lifecycles.

We are passionate about making a difference and want you to join us in shaping the future of mobile technology.

Job Overview

This role is at the forefront of our trade-in service, ensuring quality and reliability. As a key member of our team, you will oversee the performance of our global service, maintaining seamless operations and serving as a point of contact for business partners via various channels.

You will utilize standardized grading criteria to accurately assess device condition, guiding partners through troubleshooting procedures to resolve issues efficiently. Your adherence to company policies and procedures is crucial in maintaining high-quality standards.

Responsibilities
  • Evaluate smart device condition using our AI-powered grading software and apply standardized grading criteria.
  • Oversee the performance of our retail and online services worldwide, ensuring smooth operations.
  • Act as a primary point of contact for business partners, resolving inquiries and concerns via support applications, email, or phone.
  • Guide partners through troubleshooting procedures to resolve issues efficiently.
  • Maintain adherence to company policies and procedures to ensure high-quality standards.
Requirements
  • High school diploma or equivalent qualification.
  • Proficiency in spoken and written English.
  • Passion for smartphones and technology.
  • Ability to work autonomously and efficiently in fast-paced environments.
  • Willingsness to learn and evolve.
What We Offer
  • Competitive salary
  • Private health insurance
  • Self-development budget for online courses, books, and summits.
  • Refurbished smartphone and top-of-the-line equipment.
  • A great opportunity to grow at a fast-scaling startup.

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