Italian Customer Service Specialist

5 days ago

Athens, Attica, Greece beBee Careers Full time

We are seeking a highly skilled and empathetic Customer Experience Representative to deliver exceptional support to Italian-speaking clients.

About the Role:

This role offers flexibility to work onsite or in a hybrid model, providing opportunities for growth and development within a multicultural and engaging work environment.

Key Responsibilities:
  • Deliver world-class customer support via phone, email, and live chat.
  • Resolve customer inquiries regarding products, services, orders, and account-related issues in a timely and professional manner.
  • Ensure a high level of customer satisfaction by understanding customer needs and offering appropriate solutions.
  • Collaborate with internal departments to ensure seamless issue resolution.
  • Maintain up-to-date knowledge of products, policies, and systems.
  • Accurately document customer interactions and feedback in the CRM system.
  • Act as a brand ambassador by embodying company values and delivering a consistent experience.
Requirements:
  • Fluent in Italian (native or near-native level) and proficient in English.
  • Previous experience in a customer support or customer experience role is an advantage.
  • Strong communication skills and a customer-first attitude.
  • Ability to manage time effectively and multitask in a fast-paced environment.
  • Tech-savvy, with the ability to quickly learn new tools and systems.
  • Authorized to work in Greece.
Preferred Qualifications:
  • Experience with CRM systems such as Zendesk, Salesforce, or Freshdesk.
  • Background in retail, e-commerce, hospitality, or tech is beneficial.
  • Team player with a positive and proactive mindset.
What We Offer:
  • A competitive salary package with potential performance bonuses.
  • A flexible working model: onsite presence or hybrid setup.
  • Comprehensive onboarding and continuous training.
  • Opportunities for internal growth and career development.
  • A supportive and engaging work environment.
  • Relocation assistance (if applicable).

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