Cloud Workspace Technical Support Representative

3 days ago

Athens, Attica, Greece beBeeCustomerService Full time
Cloud Workspace Support Expert

This is a fantastic opportunity to join our team as a Cloud Workspace Support Expert. As a member of our remote support team, you will be responsible for providing top-notch customer experience.

  • Handle tickets following support procedures and policies.
  • Communicate with customers via email, following support procedures and policies.
  • Follow specified workflows for incident identification, escalation, resolution, and closure.
  • Track and follow cases to ensure they are closed in an efficient and timely manner.
About the Role

We are looking for enthusiastic tech-savvy individuals with good computer and soft skills to work on this project.

The ideal candidate should have superior written and verbal communication skills in English and be able to understand complex texts without difficulty.

A high level of attention to detail and the ability to work independently are also essential qualities for this role.

Required Skills and Qualifications

To succeed in this position, you should possess the following skills:

  • Superior written and verbal communication skills in English.
  • Ability to understand complex texts without difficulty.
  • High level of attention to detail.
  • Ability to work independently.
  • Proven problem-solving skills.
  • Professional customer service skills.
Benefits

We offer a competitive monthly salary, healthcare benefits, numerous discounts, and opportunities for professional growth and development.

You will also receive free online Greek language courses and work for a Great Place to Work-Certified Company that fosters diversity and offers equal opportunities to all employees.

What We Offer
  • Competitive monthly salary.
  • Healthcare benefits.
  • Numerous discounts.
  • Opportunities for professional growth and development.
  • Free online Greek language courses.
  • Diversity and inclusion.
  • Equal opportunities.

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