
Cloud Platform Customer Support Specialist
1 day ago
We are seeking a highly skilled Customer Support Specialist to join our team. As a member of our English Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & email.
Our client is a leading provider of cloud storage services, offering online backup & files synchronization solutions. With over 30 years of experience, we have established ourselves as a trusted partner in the industry.
A new career journey begins at the click of the 'Apply for this job' button. If you are passionate about delivering exceptional customer service and have a desire to learn and grow, then this is an exciting opportunity for you
What you will be doing:
- Provide 24/7 help-desk support via phone and email
- Follow company procedures and guidelines
- Be positive and proactive and have a desire for applying continuous improvement processes
- Exchange ideas and solutions with your colleagues
- Excellent writing & verbal communication skills in English
- Good technical troubleshooting & problem-solving skills
- Technical background & familiarity with technology trends
- Experience in customer service will be appreciated
- Positive attitude & team spirit
- Competitive monthly salary + benefits
- Referral Program: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online courses
- State of the art premises, providing a great working environment
- Work for a Great Place to Work-Certified Company that fosters diversity
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. You will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.
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