Airline Reservations Customer Service Specialist

2 weeks ago

Athens, Attica, Greece beBeeCustomer Full time €2,500 - €4,500

We are seeking an experienced Spanish Speaking Customer Service Representative to join our team in the Airline Reservations Department.

Job Description

The successful candidate will provide exceptional support to Spanish-speaking customers, assisting them with flight bookings, itinerary changes, and inquiries related to airline policies. The ideal candidate will have a strong passion for delivering outstanding customer service and be fluent in Spanish.

  • Provide high-quality customer service to Spanish-speaking clients through various communication channels.
  • Assist customers with reservations, flight changes, cancellations, and other inquiries.
  • Accurately document customer interactions in the CRM system for effective tracking and follow-up.
  • Collaborate with various departments to resolve customer issues and provide timely information.
  • Stay informed about airline policies, destinations, and promotions to offer knowledgeable assistance.
  • Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
Requirements

To be considered for this role, you must possess the following skills:

  • Fluency in Spanish and English; knowledge of additional languages is a plus.
  • Experience in customer service, particularly in the travel or airline industry, is preferred.
  • Strong communication and interpersonal skills.
  • Proficient in CRM systems and basic computer applications.
  • Detail-oriented with excellent organizational skills.
  • Able to thrive in a fast-paced environment and manage multiple tasks effectively.
Benefits

This position offers a range of benefits, including:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Many Extras

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