Cluster Reservations Performance Leader

4 days ago

Athens, Attica, Greece beBeeReservations Full time €45,000 - €90,000
Cluster Reservations Manager

We are seeking an experienced Cluster Reservations Manager to join our team. This is a critical role that requires strong leadership skills, excellent communication, and the ability to drive revenue growth through effective sales and marketing strategies.

Job Description:

The successful candidate will be responsible for soliciting and managing reservations sales-related opportunities, providing training and work assignments to Reservations Sales staff, and driving customer loyalty by delivering service excellence throughout each customer experience.

  • Responsibilities:
  • Identify new reservations sales business to achieve personal and property revenue goals.
  • Understand the overall market, including competitors' strengths and weaknesses, economic trends, supply, and demand etc. and know how to sell against them.
  • Monitor same day selling procedures to maximize room revenue and control property occupancy.
  • Gain understanding of the property's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution.
  • Attend daily Revenue/Operations meeting as required.
  • Provide excellent customer service consistent with the daily service basics of the brand.
  • Handle elevated customer queries and complaints relating to Rooms Reservations.
  • Work closely with the Sales Team to ensure correct rate availability for contracted customers.
  • Recruit, train and mentor Reservations Sales Agents, Wholesaler Agents.
  • Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Creates monthly labor scheduling for team.
  • Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times.
Requirements:

To be successful in this role, you will need:

  • 3–5 years' in 5 -star-hotel reservations experience; 1–2 years in a supervisory/managerial role.
  • Proven ability to help achieve rooms revenue targets.
  • Strong grasp of Revenue Management principles; quick to adapt in a dynamic environment.
  • Bachelor's Degree (BA/BSc) in Hospitality, Business, or related field.
  • Proficient in Microsoft Office (Excel, PowerPoint, Word).
  • Skilled in Opera PMS, GXP, MARSHA (or similar hotel systems).
  • Confident making guest-focused decisions while balancing revenue goals.
  • Excellent verbal and written communication; fluent in English.
  • Customer-focused with a proactive and enthusiastic approach.
  • Strong team player with excellent interpersonal skills.
  • Well-organized, detail-oriented, and able to manage multiple priorities.
  • Comfortable working cross-functionally with Sales, Revenue, and Marketing teams.
  • Experienced in leading, training, and motivating a reservations team.
Benefits:

This role offers:

  • Competitive compensation package.
  • Ongoing training opportunities.
  • Private Medical Plan.

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