Operational Leader

2 days ago

Athens, Attica, Greece beBeeLeadership Full time
Call Center Supervisor Opportunity

We are seeking a skilled Call Center Supervisor to lead our inbound call center operations and drive optimal performance.

Key Responsibilities:

  • Manage and lead a team of supervisors and customer service representatives.
  • Monitor and analyze performance metrics to ensure the team meets or exceeds goals.
  • Develop and implement training programs to enhance team skills and efficiency.
  • Supervise daily schedules and allocate resources effectively to ensure smooth operations.
  • Conduct quality monitoring, provide feedback, and ensure high levels of customer satisfaction.
  • Prepare reports on performance, highlighting insights, risks, and areas for improvement.

Requirements:

  • Bachelor's degree.
  • Proven experience in a supervisory role.
  • Strong leadership, organizational, and team management skills.
  • Results-oriented mindset with excellent communication and negotiation abilities.
  • Proficiency in English and advanced computer skills.
  • Familiarity with call center software and tools is a plus.

What We Offer:

  • A competitive salary package that recognizes your valuable contributions.
  • Performance-based bonuses to reward your achievements.
  • Private health insurance for your well-being.
  • Excellent opportunities for career advancement within a dynamic work environment.
  • Continuous training and professional development programs.


If you're a driven professional looking to make an impact, we'd love to hear from you.

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