Technical Support Specialist

18 hours ago

Athens, Attica, Greece beBeeSupport Full time

About the Role

We are seeking a skilled Technical Support Specialist to join our IT Support Team. As an Associate IT Engineer, you will play a crucial role in providing top-notch technical assistance and ensuring the smooth operation of our office IT equipment.

Job Description:

  • Provide first-level support and training to end-users at group level.
  • Troubleshoot and resolve software or hardware issues in a timely manner.
  • Monitor requests on our ticketing system (Jira) and resolve them efficiently.
  • Update and maintain documentation of IT processes and procedures.
  • Set up and maintain all office IT equipment (computers, printers, scanners, and mobile devices).
  • Keep meeting room equipment (PC, TV, camera, microphone, and other equipment) functional at all times.
  • Manage IT asset equipment.

Requirements:

  • Bachelor's Degree in Computer Science or related field.
  • Up to 1 year of experience in Technical Support, IT administration, or equivalent role.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Familiarity with Active Directory, DNS, DHCP.
  • Familiarity with G Suite administration.
  • MS Office knowledge.
  • Basic networking skills.
  • Strong problem-solving skills.
  • Customer-oriented and patient.
  • Punctual, committed, and willing to learn.
  • Very good command of English language.

Desirable Qualifications:

  • CCNA knowledge.
  • Working knowledge in a deployment tool (like OCS Inventory / Microsoft SCCM / ConnectWise automate etc.).
  • Basic knowledge in an endpoint security solution (Like Sentinel One, Sophos, Avast etc.).

What We Offer:

  • Hybrid work model – work from home and office.
  • Health Benefits – private health insurance plan and extra medical leave days.

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