Expert in Customer Support

2 days ago

Athens, Attica, Greece beBeeCustomer Full time

Unlock a World of Opportunities as a Customer Expert for Canon

Job Description:
  • As a key member of our customer support team, you will be responsible for providing top-notch service to customers via phone, chat, and email.
Key Responsibilities:
  1. Communicate effectively with customers, ensuring their concerns are addressed promptly and professionally.
  2. Track and follow cases to ensure efficient resolution and timely closure.
  3. Build strong relationships with partners, demonstrating empathy and professionalism at all times.
  4. Work towards meeting targets set by client statements and internal goals.
  5. Answer customer inquiries, troubleshoot or escalate technical issues, and provide solutions.
  6. Follow standard diagnostic procedures, emphasizing effective handling of frequently asked questions.
  7. Ensure every customer interaction turns into a positive experience.
  8. Collaborate with colleagues to exchange ideas and solutions.
  9. Thrive in a dynamic work environment in Greece.
Requirements:
  • Excellent written and verbal skills in Romanian, with good communication skills in English.
  • Tech savviness and solution-driven thinking.
  • An empathetic soul with exceptional communication skills.
  • A positive and adventurous attitude.
  • A willingness to learn and grow within the company.
What We Offer:
  • Comprehensive relocation support, including flight ticket expenses, hotel accommodation, and house searching assistance.
  • Competitive monthly salary, plus two extra salaries per year.
  • Refer-A-Friend program, offering great bonuses for successful referrals.
  • Healthcare benefits and various discounts.
  • Full training by certified instructors.
  • Professional growth and development opportunities.
  • Special events, community initiatives, and social responsibility projects.
  • Free online Greek language courses.
  • State-of-the-art premises, featuring a great working environment with relaxing break areas.
  • A Great Place to Work-Certified Company that fosters diversity and offers equal opportunities to all employees.

This is an exceptional opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the world's largest brands.

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