German Speaking Logistics Support Representative
1 day ago
We are seeking a highly skilled Logistics Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to German-speaking clients, addressing inquiries related to logistics and shipping services.
As a key member of our team, you will be responsible for:
- Offering comprehensive customer support via phone, email, and chat.
- Assisting customers with inquiries regarding shipping status, logistics processes, and service options.
- Resolving issues and complaints efficiently to ensure customer satisfaction.
- Maintaining accurate records of customer interactions in the CRM system.
- Collaborating with internal teams to ensure timely service delivery and address operational challenges.
- Staying informed about logistics trends and company services to provide accurate information to customers.
Requirements for success in this role include:
- Fluency in German and English; proficiency in additional languages is an advantage.
- Previous experience in customer support, particularly in the logistics or shipping industry.
- Excellent communication and problem-solving skills.
- Strong customer-oriented mindset with the ability to handle inquiries effectively.
- Familiarity with CRM systems and standard office software.
- A detail-oriented approach with strong organizational skills.
- Ability to thrive in a fast-paced and dynamic work environment.
Our company offers a competitive salary and benefits package, including private health insurance, training & development opportunities, performance bonuses, extra salaries per year, fully paid relocation packages, and many extras.
What We Offer- Private Health Insurance
- Training & Development Opportunities
- Performance Bonuses
- Extra Salaries Per Year
- Fully Paid Relocation Packages
- Many Extras
At our company, we value our employees and strive to create a positive work environment that promotes growth and development.
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