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Customer Support Representative

3 months ago


Athens, Attica, Greece Cross Border Talents Full time
{"title": "Customer Support Role", "content": "Job Summary

We are seeking a highly skilled Customer Support Representative to join our team at Cross Border Talents. As a key member of our support team, you will be responsible for providing exceptional customer service to our subscribers primarily in German, and occasionally in English.

Key Responsibilities
  • Provide top-notch customer service to our subscribers, addressing inquiries related to account management, billing, technical support, and content.
  • Troubleshoot issues and offer effective solutions while maintaining a high level of professionalism and empathy.
  • Document interactions and transactions accurately in our CRM system.
  • Collaborate with team members to ensure customer satisfaction and retention.
Requirements
  • Fluent in German (C2 level) and proficient in English (B2 level).
  • Previous experience in customer service or a related field is preferred.
  • Excellent communication skills and ability to handle customer inquiries effectively.
  • Strong problem-solving abilities and attention to detail.
  • Flexibility to work shifts within the specified hours, including weekends and holidays.
What We Offer
  • A fully paid 2-week training program.
  • The opportunity to work with a leading global entertainment company.
  • Potential for career growth and development within the company.
Relocation Package

We offer a comprehensive relocation package, including 2 weeks of hotel accommodation, a flight ticket (inside the EU), airport pickup, and a real estate agency fee.

", "lang_code": "en"}