French Speaking Customer Support Specialist for Online Services
2 days ago
At our Online Pharmacy & Telemedicine Department, we are looking for a highly skilled and customer-focused representative to join our team. The ideal candidate will be fluent in both French and English, with a strong passion for delivering exceptional service and support to French-speaking clients.
Job DescriptionAs a Customer Support Representative, you will play a vital role in ensuring the highest level of satisfaction among our customers. Your primary responsibilities will include:
- Providing outstanding customer support via phone, email, and chat.
- Assisting customers with inquiries about medications, prescriptions, appointment scheduling, and service policies.
- Effectively resolving customer complaints and issues.
- Documenting all customer interactions accurately and following up on any outstanding issues.
To excel in this role, you will need:
- Fluency in French and English, both written and spoken.
- Previous experience in customer service, preferably in the healthcare or pharmacy industry.
- Strong communication skills with a focus on helping customers effectively.
- Detail-oriented with strong organizational and time-management skills.
- Proficiency in using CRM systems and standard office software.
We offer a competitive compensation package that includes:
- Private Health Insurance.
- Training & Development opportunities.
- Performance Bonus.
- 2 Extra Salaries Per Year Fully Paid Training.
- Fully Paid Relocation Package.
- Free Greek Lessons and other perks.
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