Spanish Speaking Customer Service Representative for Healthcare Online Pharmacy

1 day ago


Athens, Attica, Greece beBeeCustomerSupport Full time

Patrique Mercier Recruitment FR is excited to connect talented individuals with meaningful career opportunities in the healthcare industry.

Job Description
  • We are seeking a Spanish-speaking customer support representative for our online pharmacy and telemedicine department. This role involves providing exceptional customer service to Spanish-speaking clients via phone, email, and chat.
Responsibilities
  1. Provide high-quality customer support to Spanish-speaking clients regarding online pharmacy and telemedicine services.
  2. Assist customers with inquiries about prescription medications, telehealth consultations, and product information.
  3. Effectively resolve customer complaints and issues to ensure a positive experience with our services.
  4. Document all customer interactions accurately and ensure prompt follow-up on any outstanding queries.
  5. Collaborate with pharmacy and healthcare professionals to address client needs and inquiries.
  6. Educate customers about how to use our telemedicine services and navigate the online pharmacy platform.
  7. Gather feedback from users to contribute to the continuous improvement of services offered.
Required Skills and Qualifications
  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, ideally within the healthcare, pharmacy, or telemedicine sectors.
  • Strong communication skills with a focus on providing exceptional customer support.
  • Detail-oriented with the capacity to manage multiple tasks effectively in a fast-paced environment.
  • Familiarity with CRM systems and standard office software.
  • Strong problem-solving abilities and the capacity to work independently.
  • Availability to work flexible hours, including potential evenings and weekends as required.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks


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