Quality Assurance Specialist in Thessaloniki, Greece

3 days ago


Athens, Attica, Greece Cross Border Talents Full time

Job Summary

We are seeking a Quality Assurance Specialist to join our team in Thessaloniki, Greece. As a Quality Assurance Specialist, you will play a critical role in reviewing and assessing user-generated content according to predefined guidelines and policies.

About Us

Cross Border Talents is a leading provider of quality assurance services. We are committed to delivering exceptional results and building long-term relationships with our clients.

Responsibilities

  • Conduct thorough content analysis to identify and address violations of community standards, terms of service, and legal requirements.
  • Provide constructive feedback and coaching to content moderators to enhance their performance and ensure consistency in moderation decisions.
  • Develop and maintain quality assurance processes and documentation to track and report on moderation accuracy and efficiency.
  • Collaborate with cross-functional teams, including Operations, Training, and Product Development, to continuously improve moderation processes and tools.
  • Stay updated on industry trends, best practices, and regulatory changes related to content moderation, recommending necessary adjustments to policies and procedures.

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in a related field or equivalent work experience.
  • Proven experience in content moderation or quality assurance, preferably within a BPO or tech company.
  • Fluent English (C1) and Hebrew (C1), with excellent grammar and communication skills.
  • Strong analytical and problem-solving abilities with a keen attention to detail, capable of maintaining accuracy while working with large volumes of content.
  • Effective interpersonal skills to provide clear feedback and collaborate with cross-functional teams.
  • Familiarity with moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace.

What We Offer

We offer an excellent remuneration package, including:

  • Competitive salary based on experience, skills, and performance: €35,000 - €45,000 per annum.
  • Relocation support to help you settle in Thessaloniki, Greece.
  • Wellness support to ensure your smooth transition to the new role.
  • Dynamic team environment with a positive and friendly atmosphere.
  • Indefinite contract to secure your position.
  • Benefits including private health and life insurance, 85 monthly meal vouchers, and 65 monthly transport allowance.


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