Customer Service Representative
2 days ago
German Speaking Customer Experience Associate
Job Description:We are seeking a highly motivated and detail-oriented German speaking customer experience associate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our German-speaking clients via phone, email, and chat.
As a customer experience associate, you will work closely with fellow team members to improve customer service and share valuable feedback. You will also participate in training and development sessions to continually enhance your service skills.
In this role, you will have the opportunity to work independently in a remote setting and adapt to a fast-paced environment. You will be required to maintain detailed records of customer interactions in our CRM system and stay up-to-date on product knowledge and industry trends to provide informed assistance.
Required Skills and Qualifications:- Fluency in German and English, both written and spoken.
- Excellent communication and interpersonal skills.
- Previous experience in a customer service role is preferred.
- Strong analytical and problem-solving skills.
- A customer-centric attitude and a positive approach to challenges.
- Familiarity with CRM software and communication tools is a plus.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
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