Customer Expert Advocate for Tech Leader

20 hours ago

Athens, Attica, Greece beBeeExpert Full time €30,000 - €50,000

Job Overview:

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Are you passionate about the latest technology and gadgets? Are you fluent in French?

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We are seeking highly motivated customer experts to work with our top tech leader.

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As a customer expert, you will be responsible for communicating with customers via phone, chat, and email, tracking and following cases to ensure they are closed in an efficient and timely manner, maintaining high customer satisfaction, representing a major brand, providing troubleshooting for mobile devices, assisting customers to manage/secure their account & passwords, setting up repairs for hardware-related issues, escalating unresolved cases by contacting 2nd level support interaction experts, and maintaining high customer satisfaction.

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Requirements:

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  • \
  • Fluency in French\
  • Advanced English knowledge\
  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred\
  • Great communication skills\
  • Prior customer support experience would be an advantage\
  • Strong troubleshooting skills\
    • \

What We Offer:

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  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process)\
  • Competitive monthly salary + 2 extra salaries per year\
  • Referral Program: Bring your friends and receive great bonuses\
  • Health care benefits and numerous other discounts\
  • Full training by certified instructors\
  • Professional growth & development opportunities\
  • Special events as well as community & social responsibility initiatives\
  • Free online Greek language courses\
  • State of the art premises, providing a great working environment with relaxing break areas\
  • Work for a Great Place to Work-Certified Company that fosters diversity\
    • \

This is a unique opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.

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