
Romanian Speaking Experts for Tech Innovations
2 days ago
Romanian-Speaking Experts for Tech Innovations
About the Job:
We are seeking a skilled and experienced Romanian-speaking expert to join our team as a customer support specialist. As a key member of our team, you will be responsible for providing top-notch customer service to clients from around the world.
Your Responsibilities:
- Communicate with customers via phone, chat & email
- Track and follow cases to ensure they are closed in an efficient and timely manner
- Maintain high customer satisfaction by representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
Requirements:
To be successful in this role, you will need to have:
- Fluency in Romanian
- Advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
What We Offer:
We offer a comprehensive package that includes:
- A competitive monthly salary
- Healthcare benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- State of the art premises, providing a great working environment with relaxing break areas
Why Join Us:
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.
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