German Speaking Customer Service Specialist
1 day ago
Job Title:
We are seeking a skilled German-speaking customer support professional to join our team in the consumer electronics sector.
Key Responsibilities:
- Provide exceptional customer service to German-speaking clients via phone, email, and chat.
- Assist customers with product inquiries, technical issues, and warranty information.
- Troubleshoot and resolve customer problems effectively and efficiently.
- Document customer interactions and maintain accurate records in the support database.
- Collaborate with technical and product teams to address complex customer issues.
- Educate customers about product features, usage, and best practices for each device.
- Gather customer feedback to contribute to product improvement and service enhancements.
Requirements:
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in the technology or consumer electronics sector.
- Strong communication and interpersonal skills, with a customer-first mentality.
- Proficient in handling technical inquiries and providing effective solutions.
- Familiarity with CRM systems and customer support tools.
- Detail-oriented and capable of managing multiple priorities.
- Flexibility to work varied hours, including evenings and weekends if necessary.
Benefits:
- Private health insurance
- Training and development opportunities
- Performance-based bonus
- Extra salary paid twice a year
- Relocation package including flight, transfer, and hotel costs
- Free Greek lessons and discounts on various services
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