Protect People Online: Cybersecurity Customer Support
1 day ago
Job Title: Cybersecurity Customer Support Specialist
About the JobWe are seeking a skilled and experienced Cybersecurity Customer Support Specialist to join our team. The ideal candidate will be fluent in Dutch and have excellent communication skills, with a strong passion for customer service.
The successful candidate will provide high-quality support to customers via phone, email, and chat, ensuring that their queries are resolved efficiently and effectively. This is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.
Responsibilities- Communicate with customers via phone, email, and chat
- Ensure full functionality of antivirus protection
- Troubleshoot technical issues using problem-solving skills
- Track and follow cases to ensure they are closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Fluency in Dutch
- Very good communication skills in English
- Exceptional written and spoken communication skills, soft skills, and problem-solving skills
- Empathy and a passion for customer service
- Familiarity with current anti-malware and firewall products
- Ability to install an operating system and install additional necessary software
- Ability to troubleshoot common PC, Mac, and mobile issues
- Knowledge of MAC, iOS, and Android Operating Systems
- Knowledge of Firewall, Antivirus products, and Security domain
- Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
- Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process)
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
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Athens, Attica, Greece beBeeCybersecurity Full time €104,000 - €130,878Job Position:Cybersecurity Specialist Needed for Customer Support TeamWe are seeking an expert in cybersecurity to provide top-notch customer service and support.This position requires a strong understanding of antivirus software, firewall products, and security domains. The ideal candidate will have excellent communication skills, both written and verbal,...
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