Luxury Hotel Operations Manager

18 hours ago

Corfu, Ionian Islands, Greece beBeeHospitality Full time €40,000 - €60,000

Enhance the Guest Experience as a Front Office Manager.

The ideal candidate will be responsible for overseeing all front office operations to ensure efficient and smooth guest services. This role involves managing front desk staff, coordinating with other departments, handling guest issues, and ensuring that hotel standards are met. The Front Office Manager acts as the main point of contact for guests and strives to enhance the overall guest experience.

Key Responsibilities:
  • Guest Relations and Customer Service
    • Ensure a warm and professional Guest Service throughout their stay.
    • Address guest inquiries, complaints, and requests in a timely and effective manner.
    • Enhance guest satisfaction by proactively resolving any guest issues and anticipating potential service drawbacks.
  • Front Desk Operations
    • Supervise and manage the daily activities of the front desk, including check-ins, check-outs, and reservations.
    • Ensure accurate and efficient use of hotel systems (e.g., Opera, booking software).
    • Monitor room availability, occupancy levels, and coordinate with housekeeping to ensure room readiness.
  • Team Leadership and Staff Management
    • Recruit, train, and motivate the front office staff to deliver high standards of service.
    • Schedule front desk staff shifts, ensuring adequate coverage for all hours of operation.
    • Conduct regular staff meetings and provide ongoing training on hotel policies and customer service best practices.
  • Financial and Administrative Responsibilities
    • Monitor daily transactions, including room charges, payments, and deposits.
    • Ensure compliance with billing procedures and handle discrepancies when they arise.
    • Prepare reports on occupancy, revenue, and guest feedback for upper management.
  • Coordination with Other Departments
    • Work closely with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
    • Coordinate VIP and group bookings to ensure special requirements are met.
    • Ensure communication is clear between all departments regarding guest needs and operational updates.
  • Compliance and Safety
    • Ensure compliance with health and safety regulations, fire safety procedures, and hotel policies.
    • Keep updated on hotel policies, industry trends, and best practices.
    • Address emergency situations effectively and implement crisis management protocols when necessary.
Requirements:
  • Bachelor's degree/Diploma in hospitality management, Business Administration, or related field preferred.
  • Minimum of 3-5 years at a hotel front desk or customer service position, with at least 1-2 years in a managerial role in a luxury hotel environment.
  • Proficiency in hotel management systems (e.g., Opera, etc.), ability to multitask and work under pressure.
  • Knowledge of the English language, a second language will be considered a plus.
What You Will Bring:
  • Exceptional organizational and time-management skills.
  • Excellent communication and interpersonal skills for managing interactions with both guests and team members.
  • Knowledge of health and safety regulations.
  • Problem-solving and conflict resolution abilities.
  • Ability to handle guest complaints with professionalism.
  • Ability to work in a fast-paced environment and handle pressure with professionalism.
Benefits:
  • Competitive Remuneration Package
  • Continuous learning and development opportunities
  • Friendly work environment

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