Health and Wellness Customer Service Role
1 day ago
We are seeking a highly motivated and skilled Health and Wellness Customer Service Representative to join our team.
This role is ideal for individuals who are passionate about health and wellness, possess excellent communication skills in both English and Spanish, and have experience in customer service or a related field.
Key Responsibilities:- Provide Exceptional Customer Support: Engage with Spanish-speaking customers via phone, email, or chat, addressing inquiries related to health and wellness products and services.
- Assist with Product Selection and Issues: Assist customers with product selection, order issues, and general inquiries to ensure their needs are met.
- Document Customer Interactions: Accurately document all customer interactions, ensuring proper records are maintained in the CRM system.
- Collaborate with Sales and Product Teams: Work collaboratively with the sales and product teams to resolve customer issues and provide feedback on product performance.
- Stay Informed on Health and Wellness Trends: Stay informed on health and wellness trends as well as product information to offer knowledgeable support to customers.
- Build Relationships and Foster Loyalty: Engage proactively with customers to build relationships and foster loyalty to the brand.
- Participate in Ongoing Training: Participate in ongoing training to improve your knowledge of products and customer service skills.
Requirements:
- Fluency in Spanish and Strong Communication Skills: Fluency in Spanish and strong communication skills in English, both written and spoken, are required.
- Experience in Customer Service or Related Field: Experience in customer service, preferably in health and wellness or retail, is highly desirable.
- Problem-Solving Abilities: Strong problem-solving abilities with a focus on enhancing customer satisfaction.
- Excellent Communication and Organizational Skills: Excellent verbal and written communication skills, allowing for effective engagement with customers, and attention to detail and organizational skills for maintaining accurate customer records.
Benefits:
- Performance Bonus: Performance-based bonus structure.
- Transportation Benefits: Transportation assistance.
- Private Healthcare Benefits: Comprehensive private healthcare benefits package.
- Additional Salaries: Two additional salaries per year.
- Fully Paid Training: Fully paid training by certified instructors.
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