Health and Wellness Customer Support Professional
2 days ago
We are seeking a skilled Health and Wellness Customer Service Representative to join our team. In this role, you will provide exceptional support to customers interested in our range of health and wellness products.
Job DescriptionYou will be essential in communicating with French-speaking customers, providing knowledgeable assistance, and ensuring customer satisfaction. Your ability to communicate effectively will be crucial in helping clients make informed decisions about their health and wellness journeys.
- Offer high-quality customer support in French, addressing inquiries related to health and wellness products, including product details and usage instructions.
- Assist customers with orders, returns, and any issues, providing effective solutions to enhance their shopping experience.
- Document customer interactions accurately in the CRM system, maintaining detailed records of inquiries and resolutions.
- Collaborate with the sales and development teams to share customer feedback and insights, helping to improve product offerings.
To succeed in this role, you must possess:
- Fluency in French and strong English communication skills, both written and spoken.
- Experience in customer service, particularly in the health and wellness industry.
- Strong problem-solving capabilities with a focus on delivering high-quality service.
- Excellent verbal and written communication skills for effective customer interactions.
- Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
As a valued member of our team, you will enjoy:
- Performance bonus.
- Transportation bonus.
- Private health care benefits.
- Two additional salaries per year.
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